I've always found Vanguard's customer service and web platform to be pretty awful compared to the competition. When I logged on this morning I found this little chestnut: "In August, you will no longer be able to contact us through the Message Center. However, electronic statements, confirmations, and important messages from Vanguard will still be available there." On those occasions when I have been able to get accurate customer service from Vanguard it has been via that Message Center. I recently read that even the guy who writes the independent Vanguard Adviser newsletter has transferred his assets elsewhere because of Vanguard's customer service shortfalls. I'm willing to bet it's going to get worse.