Anyone else have this experience?========================
Yes, I did one time, but at Fido not Schwab. It too was with a very large bank. It was in Jan 2023 and I discussed it in a thread on the Fido Investor Community board titled, "FDIC'd Brokerage CD - Late Interest Payment."
In case you don't have access to it (Invitees Only), here are some excerpted comments from that thread. All comments are mine except the one as noted. I
bolded some of the most important points from that thread.
Summarily,
I have owned a CD ladder for 15
years with LOTS of CDs and a late interest payment issue has only ever happened ONCE. (Pretty remarkable!)
I spoke to very helpful FI guys at Fido a few times during the resolution of the issue and got great insights to it and help resolving it.
I also contacted the bank directly and spoke to a high level manger there who was extremely helpful and concerned.
The cause of the error was a system error on the bank's side after a recent merger.
I received my accurate interest payment 10 days after the scheduled interest payment date and have not had any issues since with this CD or the numerous others we own.
=========================
(From that thread's OP:)
The bank on one of our CDs did not pay interest on the scheduled payment date.
In conversations with Fido reps we've been told a couple of things:(1)
The interest payment is not yet overdue. It becomes overdue (mid-week, this week) at 10 days past the scheduled interest payment date.
(2) The bank has made its timely interest payments on all other CDs issued by it through Fido brokerage.
(3)
Generally, if banks are untimely on their interest payments, it usually occurs at the beginning of calendar years, as is the case with this one.(4)
If not received by the overdue date, Fido initiates a "service request" at the request of the account holder and contacts the bank to inquire about the late payment and determine if/when it will be received by Fido.(5)
If there are unresolved issues with either the interest payment or the principal, the contract is between the account holder and the bank and any resolution of interest not received, or default on the principal payment, is between the account holder, the bank, and perhaps ultimately FDIC.
======================================
Per the ever helpful and resourceful
yogibearbull:
Hopefully this situation is resolved quickly and satisfactorily.
But Fido is only a broker/middleman here and can/will do courtesy follow ups.
As the matter is between the CD holder and the issuing institution, it may not hurt to file a delayed-interest report to the FDIC.
https://ask.fdic.gov/fdicinformationandsupportcenter/s/?language=en_US
https://www.fdic.gov/contact/ ========================================
UPDATE per Fido:
Fido is encountering a number of these situations with several banks at this point in time. A "service request" will be made tomorrow on the overdue date IF the interest payment has not been received by then.
Fido assures that rarely has an account holder had to resort to individually filing a FDIC claim and does not at all expect that will happen here.
The likely cause of the delayed payment is a system issue of the bank that merged with another bank in 2022.Interest payments can be put on hold for a month or even as long as a quarter.
========================================
The Fido FI Rep I did speak to today stated what other reps have told me:
A couple banks have not made their January interest payments due to either (1) system issues on the bank's end or (2) the normal, EOY/BOY delays. I did also speak directly to a person at the bank who confirmed that this was in fact a system issue on their end that caused the interest payment to be made 10 days after the normal interest payment date.