Permission problem -- clicking on "Activity" Howdy, Accipiter-
Well, much of what you say is accurate, and speaking from the perspective of a technician, I certainly can see that side of things. I recently was discussing this subject by email with some other board members, and to save time and energy I am going to cut and paste some of that conversation:
"I'd suggest the addition of a "how to" page, up at the top with the main headings, with suggestions and advice on "how to" get the most out of the site. Sort of a technical primer, but written in very plain English. Those of us who are are either unafraid or stupid enough to experiment (and possibly break a few things along the way) have figured out a lot of stuff by trial and error, but I'll bet that there are a whole lot of folks who are completely intimidated by all of the various bells and whistles."
(Parenthetically, I am reminded of a familiar saying in electronics: "When all else fails, read the manual".)
"As a radio technician for SF 911, I was often acting as an intermediary between the technical setup and the non-technical users, our "customers". Trust me, it is only too easy for technical folks to forget that many normal people have neither the intuitive feel for, nor any real desire to acquire, understanding of the underpinnings of either software or hardware. Whenever I was in the situation of designing something that had a user interface, I spent a LOT of time sitting down with the end users and seeing if and how they liked what we were proposing. Almost always I found that our initial interface approach could be significantly improved by simply listening to what they had to say. (I will have to concede that frequently the design effort necessary to make the whole thing appear "simple" or intuitive meant an enormous additional amount of stuff going on underneath where nobody could see it.)"
"I am particularly uneasy about the perceived loss of some of the more provocative or interesting FA posters, and I have a hunch that perhaps some of them are simply intimidated, and don't think the effort to learn all these new tricks is worth it. I'm in my 70's, and you would be amazed at how many people I know in our age bracket who are still totally intimidated by computers, and in fact basically use them only for email and maybe Google. My wife and most of our friends come to mind, for instance. We should do our best to try and coerce these folks into (or maybe back into) the community."
"Specifically, a number of the regular FA posters who are usually reasonably pliable and adaptable seem to be very negative with respect to the general overall format since the inclusion of the "response" feature. (BTW, I have no problems with it, and have been attempting to argue the case for the present setup as best I can.) The thread: "5 new messages, same topic. Am I the only one finding it difficult to pick apart a message thread???" is just the latest along these general lines."
"I am a webpage ignoramus, and I do realize that a request that sounds simple may in fact be anything but. Gets back to the subject of user interface, yet again. Sometimes the time and effort needed to make an interface more acceptable seems totally disproportionate to the end result, but we are dealing with human beings here, not computers, and that's unfortunately the way it is."
By the way, the very little that I do know about html I learned from www.w3schools.com, and for those with the time and curiosity for a little self-help that is an outstanding resource. I also agree that we are in some cases asking for conflicting options, but again, differing perspectives are unfortunately a basic design flaw of human beings.
Personally, I think that it's a shame that you deleted your suggestions and hints. I think that a page like that would be quite useful. You look at this stuff and it's second nature to you- and perhaps don't stop to think that the reason that others don't immediately respond and help is simply because they are overwhelmed and intimidated. Look at the basic raison d'être for FA, and this site too: People come here for mutual support and information on financial matters, and the premise is wildly successful.
If you see these very same people failing to achieve that success in the area of technical expertise, it obviously isn't because they aren't built to help... it's because they are out of their field of knowledge.
Regards-OJ