I bought some shares of the same ETF a few days ago in two accounts about 40 seconds apart. Fidelity reported in its "pending transactions" section a filled (purchase) price for one account as $XX.2846 and $XX.2836 for the other. All well and good (the limit had been $XX.29).
The first was price was correct to the 4th decimal place and the total transaction amount was reported correctly. The second price was wrong and did not match the total amount reported for the trade (i.e. that amount wasn't #shares x $XX.2836).
Fidelity first told me that I could get the correct figures by waiting until the next day when they issued the trade confirmation. At least they gave me their traders' number to get a better answer. Since this seems to be an IT issue, the trader, while understanding, could do no more that confirm the problem wasn't on the trading side and pass the problem along to IT.
It's not a question of losing a few pennies. It's a matter of trust in the accuracy of what Fidelity reports to me.
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The ETF sponsor had announced that the ticker symbol would change today and the ETF did open under the new ticker. But for at least an hour or two, Fidelity's system continued to report my holding under the old ticker.
Worse, Fidelity's system refused to accept an order (under the new ticker) for more than about $2600. It said I was trying to buy too many shares. Fidelity told me that they limit the number of shares in an order based on historical volume. I'm guessing that the system's total history for the ETF started today because it didn't associate the old ticker with the new.
Later in the day I could enter the trades I wanted to. Could have been because Fidelity figured out the ticker change. Or it could have been because there was finally enough accumulated volume for larger trades to be let in.
To err is human, but to really foul things up you need a computer.
https://quoteinvestigator.com/2010/12/07/foul-computer/
