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I've never used Schwab's chat, but I have had great luck with Verizon, SiriusXM, T-Mobile, Amex, and other chat-based customer representatives. The advantage is that you can keep the log if there are any disputes down the road. These chat lines are run by 'people' as well ... so if you're decent to them, they'll likely be decent/efficient to you. I don't care HOW I interact with them as long as my problem/concern is addressed promptly and in a professional manner.Chat conversations are very much with a human and the service that I've gotten from them has been just fine, thank you. You talk about people as if they were your personal servants. I'd surely pity anyone unfortunate enough to have to work for someone like you.
I have spoken to many people on the phone including in my ex work thru complicated issues. I never got any complaints and I always got great reviews. Nobody, as well as I, were servants.
But, I expect someone to be a pro at handling customers and getting the right answers.
So let me repeat AGAIN, the best service is usually by talking to a human. That's my experience over many years working in IT in several businesses, including many years in financial institutions and as a customer. If it's important I demand it in writing. That saved me a lot of future problems and time of what was promised.
If you feel otherwise, you can do it your way, others can try both.
Just for the record, you made a harsh judgment of me without knowing anything about me while I never posted anything about you.
I have spoken to many people on the phone including in my ex work thru complicated issues. I never got any complaints and I always got great reviews. Nobody, as well as I, were servants.Chat conversations are very much with a human and the service that I've gotten from them has been just fine, thank you. You talk about people as if they were your personal servants. I'd surely pity anyone unfortunate enough to have to work for someone like you.
Here's Weiss' rating of Morgan Stanley Bank, and Weiss' page describing its bank ratings in detail.Weiss Group LLC, an independent research provider, bought back a financial-institutions rating business it previously sold and intends to apply for the unit to become a "nationally recognized statistical ratings organization," or NRSRO, the group's chairman said.
The unit, Weiss Ratings, produces "financial-safety ratings" for hundreds of U.S. banks and insurance companies and doesn't accept compensation from the companies it rates.
...
The ratings from Weiss are meant to be an indicator of the risk and financial soundness of banks and insurance companies. They are similar to the "financial strength ratings" that NRSROs like Moody's Investors Service and A.M. Best currently provide on financial institutions.
Interesting. Since inception GLD has done a little better on average than VBINX. However, VBINX’s inception date is about 12 years earlier (1992).Since GLD inception 11-18-2004 recent history:
CAGR SPY 10.07% VBINX 60/40 7.38% and GLD 8.52%.
https://www.advisorperspectives.com/articles/2023/07/19/schwabs-insurance-leverage-marketing-solinAs part of these new experiences, all HNW and UHNW clients have access to a dedicated Schwab consultant who is responsible for their overall relationship with Schwab at no additional cost to them. ...
I received written responses from Michael Cianfrocca, my media contact at Schwab. He advised me that:
- The new services aren’t advisory.
- The dedicated financial consultant will primarily connect clients to different resources at Schwab, which are not free.
- While some financial consultants are CFPs, their “primary role” is acting as a concierge and directing clients to Schwab's relevant services.
- The financial consultants are not fiduciaries.
Schwab assigned me a dedicated Financial Consultant/CFP last year so i was able to directly email them with my request.I asked my Schwab rep out of Texas if they could waive TF’s on a number of MF’s after a rep in my local office gave me the thumbs down. The remote rep was happy to do it and I just had to inform them after making my purchases.
It seems it is discretionary and on a case by case basis.
Do you get to reach the same rep each time or you have to call the pool of reps and take your chances that you might get an obliging rep?
Thanks
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