Well, just to F/U. To fix issue we called Vanguard, got a rep within 5 min, but she couldn't fix it so sent us to Transfers department, waited on hold for 20 min. They had to call somebody else to remove hold on account, then transferred us to broker who finally sold the money market.
All told it took 35 to 45 minutes.
Then they finally answered my email
" Thank you for taking the time to contact us and please accept our apologies
for the delay in responding to your email. Recently, we have experienced a
high volume of requests, which has prevented us from responding to your
inquiry in as timely a manner as you have come to expect. Your patience is
greatly appreciated.
I apologize for any inconvenience you have experienced. We understand that
you have already been in contact with a Vanguard representative on February
11, 2022. If you have any additional questions, please do not hesitate to
call us
Vanguard strives to provide you with exceptional service. Your feedback is
important to us, and I have forwarded your comments to our management team.
We hope you will continue to share your thoughts on how we're doing and how
we can serve you better.
We look forward to restoring your confidence in Vanguard.
Have a great day.
Please rate your satisfaction regarding the service you received today, by
copying and pasting this web address into your browser:
https://pages.e-vanguard.com/Retail/Secure_Message_Survey/Too bad they only have a
1 to 5 scale, and no negative answers