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Here's a statement of the obvious: The opinions expressed here are those of the participants, not those of the Mutual Fund Observer. We cannot vouch for the accuracy or appropriateness of any of it, though we do encourage civility and good humor.

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This seems to have done the trick...

Old_JoeOld_Joe
edited May 2012 in Fund Discussions
Down below you'll find my comments regarding American Century's handling of an email request. Here's the follow-on:

My final response to American Century:

All that would have been required is for your security people to have followed that link, and advise what the situation is. Your "send us a letter" response is nothing more than a cursory brushoff, and speaks volumes about how serious American Century really is about protecting their customers.

For your information, I have posted the all of the information regarding your handling of this matter on Mutual Fund Observer.

That seemed to have shaken the tree a little:

"Thank you again for your email. I sincerely apologize that you felt my previous email was not helpful. Based on your follow-up feedback regarding the issues you were having with the survey, we determined that there was a problem with the survey itself. We immediately contacted our vendor, and the problem was fixed. We appreciate your follow-up feedback notifying us of the situation.

Again, I regret that my initial email was not helpful to you. If you have any questions or would like to discuss this matter further, please call our office at 1-800-345-7412. Any member of your dedicated Priority Investor Team will be glad to assist you weekdays from 7 a.m. to 7 p.m. Central time.

Sincerely,

Jody L. Craven
Senior Correspondence Specialist"

Comments

  • TedTed
    Do you feel better now !
  • catch22catch22
    Good........these type of events generally only become "fixed" from the customer side and not from the internal functions of many companies.
  • Old_JoeOld_Joe
    Reply to @Ted: Yep!
  • Old_JoeOld_Joe
    edited May 2012
    The survey was kind of interesting, actually. There's been a number of board discussions in the past few months regarding the future of MMKT funds in light of the SEC proposals, and this survey suggests that American Century is taking a hard look at their options in that area.
  • AndyJ
    I bet Jody is a perfectly nice person if you met her at a coffee shop, but she may have been doomed from the start by her last name to work in financial "services."
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