Do these service levels still exist in anything but name? Are there private client investors here who still have a dedicated rep (including extension number) named on their statements? Do premium service investors still have a dedicated team, or just a phone number to get to "more skilled" representatives?
With the cost of providing automated services dropping close to zero, ISTM that we're seeing a democratization of platform services - free services for all investors. OTOH, merely bringing more assets doesn't seem to buy more personalized service any more. Rather, one must pay for the human touch (beyond general service concerns) through Fidelity's Wealth Management services
One finds the occasional exception where more assets or activity gets you more: ATM rebates on all brokerage accounts, not just CMA accounts; better margin rates for active traders
. But these are the rare exceptions.
This is not a complaint. I'm happy with Fidelity's fee schedule and quality of service, and feel that all investors should be treated well regardless of wealth. I'm just wondering whether there's any reason to shoot for or maintain a particular asset level at Fidelity.