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"RELIABILITY, CONSCIENTIOUSNESS, ACCURACY, DEPENDABILITY"You've obviously not tried to talk to anyone on the Customer Rage and Aggravation phone line in the past 30 years.
"Customer Rage and Aggravation" phone line? Is that for real? Never knew such a thing even existed.
The only thing Schwab has ever upset me about in 27 years was when they redid all the research pages, and TOOK AWAY a lot of personal portfolio data, in the fall of 2022. I complained about it to the regular people on the phone numerous times, but never went on a rage over it.
The research pages are much clumsier to find actual data on than they used to be. They look like some 5 year-old kid arranged them -- but they have to keep the nerds busy. I often go to Mstar or Yahoo if I can't find what I"m looking for on Schwab's mess.
"Change, just for the sake of change, is always good." -- any nerd.
Just in recent months they brought back (finally) the personal portfolio data and charts.
So I'm still good with the whole organization.
So, you miss the point about taking notes. Handwritten notes along the way can assist the phone agent to enter notes into the computer for the NEXT person more ACCURATELY. Unless they just are unable to be accurate. Which is mostly the case, today."RELIABILITY, CONSCIENTIOUSNESS, ACCURACY, DEPENDABILITY"
The above are serious accusations...based on what? If this is true Schwab would be shut down. Millions have been using Schwab for years, including several posters...maybe it's you?Notes with a pencil? again, are you serious? notes are entered into the system so the next customer rep can see them.
The above are serious accusations...based on what? If this is true Schwab would be shut down. Millions have been using Schwab for years, including several posters who stated they never had any issues for years...maybe it's you?@FD1000
Hand-holding, I don't need much. What has gone missing is RELIABILITY, CONSCIENTIOUSNESS, ACCURACY, DEPENDABILITY, and Customer Rage And Aggravation agents who can THINK. I also think it's disgraceful that employers won't ALLOW employees to simply have a pad and pencil to take notes, to assist the process when their help is asked for. I've been told that, explicitly.
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